Knowledge Base Category: PART II — PROCEDURE FOR LODGING, ADMISSION AND RESPONSE TO COMPLAINTS

  1. 15—Negotiation, mediation or conciliation
  2. 14—Outcome of investigation
  3. 13—Investigations of a complaint
  4. 12—Joinder of parties
  5. 11—Notification of a complaint to the respondent
  6. 10—Language
  7. 9—Joint consideration of complaints
  8. 8—Withdrawal of a complaint
  9. 7—Discontinuation of a complaint
  10. 6—Admission of a complaint
  11. 5—Register of complaints
  12. 4—Lodging of a complaint